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Terms of Service

Last updated: March 13, 2026

1. Acceptance of Terms

By accessing or using the EvalGuard platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including free and paid subscribers.

2. Description of Service

EvalGuard provides an AI evaluation, debugging, and security platform that enables users to run evaluations, scan for vulnerabilities, trace agent decisions, and monitor AI systems. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Account Responsibilities

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the security of your account credentials and API keys.
  • You must notify us immediately of any unauthorized use of your account.
  • You are responsible for all activities that occur under your account.
  • You must be at least 18 years old to use the Service.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or to violate any applicable law or regulation
  • Attempt to gain unauthorized access to any part of the Service or its related systems
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to develop a competing product or service
  • Transmit malicious code, viruses, or any harmful content through the Service
  • Exceed rate limits or use automated means to access the Service beyond documented API usage

5. Intellectual Property

The Service, including its original content, features, functionality, design, and branding, is owned by EvalGuard and protected by copyright, trademark, and other intellectual property laws. You retain ownership of any content you upload to the platform (datasets, prompts, evaluation results). By uploading content, you grant us a limited license to process and store it solely for the purpose of providing the Service to you.

6. Payment & Billing

Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law. We may change pricing with 30 days written notice. Failure to pay may result in suspension or termination of your account. Payments are processed securely through Razorpay.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. EVALUATION AND SECURITY SCAN RESULTS ARE PROVIDED FOR INFORMATIONAL PURPOSES AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR PRODUCTION DECISIONS.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVALGUARD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Termination

We may terminate or suspend your account at any time for violation of these Terms, with or without notice. You may terminate your account at any time through account settings or by contacting support. Upon termination, your right to use the Service ceases immediately. We will retain and delete your data in accordance with our Privacy Policy.

10. Indemnification

You agree to indemnify and hold harmless EvalGuard, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Delaware.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the platform. Your continued use of the Service after such notice constitutes acceptance of the revised Terms.

13. Contact

If you have questions about these Terms, please contact us at legal@evalguard.com.

See also our Privacy Policy.